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Last updated on 14 September 2023
Refund Policy
Paragliding or any other prebooked activity or experience
| Scenario | Refund |
|---|---|
| Cancellations initiated by customer before 72 hours of the scheduled activity; cancellation owing to unfavourable weather conditions; cancellation due to VIP movement; cancellations initiated by paraBooking owing to unforseen circumstances | 100% of the booking amount |
| Cancellations initiated by customer between 72 hours and 24 hours before the scheduled activity | 50% of the booking amount |
| Cancellations initiated by customer less than 24 hours before scheduled; or no-shows | No Refunds |
Cancellation Policy
To cancel the flight you may initiate it by going to My Accounts or drop an email with the booking details to [email protected]
Reporting Time
Reporting time shall be 30 mins prior to the pickup time chosen at the time of booking, beyond which the no show condition will be applicable.
Rescheduling
If you want to change the slot or the date of the flight you can write to [email protected] , 72 Hours prior to the booked flight slot after which no rescheduling shall be entertained. The passenger may reschedule the flight only once.
In case of unforeseen circumstances i.e. weather, VVIP movement and events, rescheduling will be done according to the will of the customer in conjunction with the availability of the pilots.
Refund Processing Time
Once the cancellation request is received, you will receive an email notification. We will also notify you of the approval or rejection of your refund request within 3 days and the same shall be processed within 7 Days.
Non-Refundable Products
Certain products are non-refundable, including (but not limited to):
- Consumable items (like food products)
- Gift Cards
- Personalised or custom made products
- Digital or downloadable products
- Insurance, purchased wholly or as a part or a component of another product (like paragliding, trekking, etc)
- Any merchandise, unless received in a defective condition
Late or Missing Refunds
If you don’t receive a refund in 8 Days from the date of request,check your bank account,then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]